We've reshaped our customer journey on product installations

Obs BYGG Montering, a subsidiary of Coop and part of Obs BYGG—Norway’s market leader in department store retail with a 40% market share and one of the country’s most iconic brands—places the customer journey at the core of its success.

Embracing that installation is a hgyine.factor of the product purchase and with tens of thousands of installations facilitated annually, Obs BYGG Montering needed a more efficient way to manage its installers and installations, as their previous platform led to high operational overhead and subpar customer experiences.

By partnering with Installer, Obs BYGG Montering has transformed its installation services, now delivering the best customer journey in the industry. They have achieved full control and visibility over every single installation, ensuring a seamless experience for both customers and installers.

The effect of Installer:

1. Significanly reduced overhead in managing the installations nationwide

2. 9.6/10 in overall customer satisfaction score

3. Analtyics on all suppliers ensuring best choice every time