Privacy policy
Who we are
Our website address is: http://installer.tech
1. Data Controller
This privacy policy explains how we collect and use (process) personal data within our company. INSTALLER AS, represented by the managing director, is the data controller for this processing. Our contact information is: INSTALLER AS Business Address: Sverdrups gate 27, 4007 Stavanger, Norway Organization Number: 928748774 Email: Support@installer.com We take your privacy seriously and have taken several steps to ensure that we provide you with clear information about how we process your data and what rights you have. If you feel that anything is unclear or missing, please do not hesitate to contact us.
2. Your Rights
Contact us if you have any questions or wish to exercise any of your rights. You are entitled to a response within 30 days. Read more on the Norwegian Data Protection Authority’s website.
Access and correction: You may request a copy of all the data we process about you and ask us to correct any incorrect information.
Deletion or restriction: In certain situations, you may request us to delete and/or restrict the processing of your personal data. However, we cannot delete data we are required to process.
Objection to processing: If we process your data based on legitimate interest, you have the right to object.
Withdrawal of consent: You have the right to withdraw your consent at any time.
If you are not satisfied with how we process your data, you may file a complaint with the Norwegian Data Protection Authority. However, we encourage you to contact us first so we can try to resolve the issue amicably. If we process your data based on legitimate interest, you have the right to object. Withdrawal of consent: You have the right to withdraw your consent at any time. If you are not satisfied with how we process your data, you may file a complaint with the Norwegian Data Protection Authority. However, we encourage you to contact us first so we can try to resolve the issue amicably.
3. Who We Process Personal Data About
We process personal data such as:
Name
Address
Email address
Phone number
4. How We Collect Personal Data
Providing personal data to us is voluntary, but certain data is necessary to complete a transaction.
We process personal data when you:
Contact us via phone, SMS, our website, email, or social media
Use our website
Are a supplier or business partner
5. Purpose, Legal Basis, and Storage
According to Article 6(1) of the General Data Protection Regulation (GDPR), personal data can be processed based on:
Your consent
A contract we have entered into
A legal obligation we must comply with
The protection of vital interests of the data subject or another person
A legitimate interest we believe we have
As a general rule, personal data should not be processed or stored longer than necessary to fulfill the purpose of processing. If we process your data based on a legitimate interest, you may object to the processing by contacting us, and we will review your objection and provide you with a response promptly.
We retain data as long as required by applicable legal obligations, such as accounting, tax, or employment laws, and other relevant regulations. You may request us to stop processing or delete your data at any time, but note that we cannot delete data we are legally required to retain.
Accounting records are kept for up to 5 years, as required by bookkeeping laws.
6. How We Process Personal Data
Communication:
If you provide us with your business card or contact us via the website (contact form, comment section, chat, etc.), email, phone (calls, text messages), or social media, we process personal data. This may include your name, contact information, IP address, and any other data you choose to provide.
The purpose is to respond to your inquiries, maintain a record of interactions, and document claims, complaints, or legal matters. The legal basis can be:
Your consent
A contract we have entered into
We review, archive, and delete correspondence as needed, but at least once per year.
Suppliers and Business Partners:
When you enter into a contract with us as a supplier, business partner, or data processor, we process personal data such as names, contact information, and correspondence.
The purpose is to establish a business relationship. The legal basis can be:
Your consent
A contract we have entered into
We retain this data as long as we have an active business relationship.
Website Usage:
When you use our website, we process personal data in accordance with our cookie policy. The purpose is to manage our website, promote our business, and respond to visitor inquiries. The legal basis for cookies that store or process data under the Norwegian Electronic Communications Act § 2-7b is consent, as per browser settings, following the Norwegian Communications Authority’s recommendations.
7. Who We Share Personal Data With
To operate our business efficiently and securely, we sometimes need to share your personal data with:
Data processors: Service providers processing data on our behalf.
Third parties performing services to fulfill customer requests.
Professional advisors: Lawyers, financial consultants, accountants, auditors, and insurers
IT and administrative support: Providers of IT systems and administrative services
We require all parties we share your data with to protect it according to data security best practices and GDPR requirements. We enter into data processing agreements with those processing data on our behalf and confidentiality agreements as necessary.
We use data processors for:
Email, calendar, and digital meetings
Accounting, bookkeeping, and invoicing
Cloud storage
Surveys
For security reasons, we have not specified these providers by name, but please contact us if you would like more details.
8. Security
We take information security seriously and always strive to protect your personal data in the best possible way. Among other measures, we use:
Strong passwords
Data encryption
Access control
Backup systems
Two-factor authentication
These measures help secure our data and prevent unauthorized access, modification, deletion, or any other impact on the data we store, including your personal data.
We only use reputable providers of IT and administrative services, such as web hosting, website security, antivirus software, email providers, and backup solutions. Others are allowed to access or process your data only according to our instructions and only when strictly necessary (e.g., IT support).
This privacy policy was last updated on: 25.02.2025
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