The pain: Navigating chaos in installer collaboration

Imagine coordinating multiple Installer companies, each with their own way of operating. From installation and service maintenance to handling. customer management, documentational requirements and managing Government grant applications, the process has long been mired in inefficiencies. Businesses often found themselves:

• Dealing with unpredictable workflows: Every installer, every project, and every customer brought a unique set of challenges.

• Struggling with miscommunications: Crucial steps such as customer follow-ups or documentation requirements were overlooked, leading to delays and errors.

• Suffering from operational silos: When installers work with multiple partners, it’s hard to maintain a cohesive, standardized process.

[Image]

This lack of control not only increased lead times and errors but also impacted overall customer satisfaction. It was clear that a new approach was needed.

The solution: A flow builder built specifically for installer workflows

Enter our Flow Builder—a game-changing feature designed with one purpose in mind: to give you full control over every step of your workflow collaborating with installer companies.

Here’s how it transforms the way you collaborate with Installer companies:

• Complete customization: No two businesses are the same, and neither should be their workflows. Our Flow Builder allows you to tailor each process to your exact needs, from documentation and customer follow-up to specialized requirements like climate-related grant applications.

• End-to-end visibility: By breaking down silos between Installer companies and your operations, our solution brings transparency to every step. It’s like turning on the lights in a room that was once shrouded in darkness.

• Streamlined processes: With a fully customizable flow, the risk of errors drops, lead times shorten, and customer satisfaction soars. Imagine a scenario where every stakeholder—from the installer to the end customer—is in sync and following the precise steps you’ve defined.

Think of it as upgrading from a field service management tool, which offers rigid, standardized processes, to a bespoke solution that acknowledges the complexities of working with Installer companies and giving your customers a great digital customer journey.

It’s not just a process—it’s a tailored experience that fits your business like a glove.

Real-world impact: A testimonial from the field

One of our biggest customers, Kennet—the leading supplier of heat pumps in Norway—has experienced the benefits firsthand. As they explain:

“This Flow Builder has removed a major hurdle across our product categories. Even within the heat pump segment, where different flows require different standards, the ability to customize the workflow has been nothing short of transformative.”

Their story is a testament to how this feature addresses real industry challenges, paving the way for smoother operations and improved performance across the board.

The opportunity: Take control of your workflows

With our Flow Builder, the days of unstandardized chaos are over. This feature is your opportunity to:

• Reduce errors: By clearly defining each step, miscommunications and mistakes become a thing of the past.

• Shorten lead times: Streamlined processes mean faster execution and quicker turnaround on projects.

• Boost customer satisfaction: When every stakeholder knows their role and follows a transparent process, the end customer feels the difference.

Our commitment has always been to empower businesses with tools that not only solve industry challenges but also drive operational excellence. The Flow Builder is a leap forward in that journey—a tailored, robust solution built for the unique demands of installer collaborations.

Ready to transform your installer workflow?

We invite you to explore the Flow Builder and see for yourself how customization can transform your operations. Check out our solution images below to get a closer look at its intuitive design and powerful features.